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General Information
How do I find the right piece of jewelry for me?
We recommend carefully reviewing the product details and materials. We would be happy to assist you personally in finding the perfect piece of jewelry to suit your style.
Do you offer custom-made products?
Yes, we offer custom-made jewelry according to your personal preferences. Please contact us for a personal consultation.
What materials do you use?
Our jewelry is crafted from carefully selected, high-quality materials. A variety of gold alloys (8K, 14K, 18K, 22K, etc.) are available.
Wie pflege ich meinen Schmuck richtig?
To preserve the beauty of your jewelry, we recommend protecting it from chemicals, cleaning it gently on a regular basis, and storing it safely.
Wie lange dauert die Lieferung?
Your order will typically be prepared and shipped with the utmost care within 7–14 business days. Delivery time may vary depending on the complexity of the order and the shipping address.
Order & Payment
Which payment methods are accepted?
We offer secure payment options, including credit card, PayPal and bank transfer.
Can I change or cancel my order?
Changes or cancellations are only possible before shipment. Please contact us as soon as possible if you wish to make a change.
How can I track my order?
Once your order has been shipped, you will receive a tracking number for easy tracking.
Shipping & Delivery
Do you ship internationally?
Currently, we only offer shipping within Germany. Information about future expansions can be found in our journal.
How much are the shipping costs?
Shipping within Germany is of course free of charge.
Returns & Exchanges
Can I return or exchange my order?
You have the option to return or exchange your order within 14 days of receipt.
What should I do if the product is damaged or defective?
Please contact us immediately. We will find a quick and straightforward solution.
Who pays for the return shipping?
The customer is usually responsible for return shipping costs. However, we will of course cover these costs in the event of a defect.
Customer service
How can I contact you?
You can reach us anytime via email or through our contact page.
What information is needed for a return?
For a return, we need your order number and the reason for the return.
Can I give feedback?
Your feedback is very important to us – we always welcome your feedback.